We charge a flat postage rate per order, regardless of how many items you order. The rate depends on where in the world you are and whether you require a standard or premium service.
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Guaranteed services apply only to those items shown as in stock in your basket. If they're out of stock, we can't deliver them next day! If only some of your items are out of stock, then we will send the in-stock items by your chosen shipping method, and the remaining items will be delivered for free by our standard method as soon as they come back in stock. Whichever option you choose, you only ever pay one shipping charge per order.
Our guaranteed services mean that if we fail to deliver on time, then we will refund the shipping fee in full. No claims for consequential loss can be accepted. No deliveries are made on UK public holidays.
Certain outlying areas of the UK are not covered by the guaranteed services above. Please check our list of excluded postcodes if you think you may be affected.
In exceptional cases, we reserve the right to quote an additional amount for postage when sending heavy or bulky items, especially when sending outside the UK. Further details in our terms and conditions.
